How do I request a course or custom format that isn’t available?

A missing course is requested right inside the event builder; a custom format goes through Help & support.

1. Missing course. In the builder’s Where & when step, search for your course (and try the wider deep search). If it still doesn't turn up, tap the "Still can't find it? Request this course" link and submit — it opens a support request with the course name already filled in.
2. Custom format. If none of the built-in formats covers a rule your group actually plays by, open Help & support, choose Custom format, and describe what you need.

Both requests go straight to the Hold the Green team.